Refund policy

TKMAUTO Return & Refund Policy

Thank you for choosing TKMAUTO. We take pride in the quality of our products. To ensure we continue providing top-tier off-road gear, we have established the following return guidelines. Please read this policy carefully before placing your order.

1. Return Eligibility & Timeframe

  • 30-Day Window: Returns must be initiated within 30 calendar days from the date of delivery.
  • Original Condition: To be eligible, items must be in brand new, uninstalled, and un-assembled condition, suitable for resale.
  • Original Packaging: Returns must include all original packaging, hardware kits, instructions, and protective materials.
  • Non-Returnable Items: All customized orders, "made-to-order" specifications, or clearance/sale items are final sale and not eligible for return or exchange.

2. Fees & Financial Responsibility

Returns are subject to the following deductions:

  • Restocking Fee:
    • New/Unopened: A 20% restocking fee will be deducted from the refund total.
    • Opened/Inspected: If the packaging has been opened but the product remains uninstalled, a 25% restocking fee applies.
    • Evidence of Use: Items showing signs of installation (bolt marks, scratches, or wear) may be refused for return or subject to a 35% devaluation fee.
  • Shipping Costs: Original shipping charges are non-refundable. The customer is responsible for all return shipping costs.

3. Order Cancellation Policy

  • Within 24 Hours: Orders canceled within 24 hours of placement are eligible for a full refund.
  • After 24 Hours (Pre-shipment): Due to production scheduling and inventory allocation, a $50.00 administrative fee will be charged for cancellations made after 24 hours.
  • Post-shipment: Once an order has entered the shipping process, it cannot be canceled and must follow the standard Return Policy.

4. Shipping Damage & Manufacturing Defects

  • 72-Hour Reporting Rule: Any shipping damage or missing hardware must be reported to TKMAUTO within 72 hours of delivery.
  • Documentation: Please provide clear photos of the damaged shipping box and the product itself. Do not attempt to install damaged items.
  • Resolution: For confirmed defects or transit damage, TKMAUTO will provide replacement parts or a replacement unit at no cost to the customer.
  • Note: Minor surface abrasions on powder coating or raw aluminum due to shipping are generally not considered manufacturing defects.

5. Return Merchandise Authorization (RMA) Process

  1. Request Authorization: You must contact TKMAUTO Support to obtain an RMA Number before shipping any items back. Unauthorized returns will be rejected.
  2. Labeling: Clearly mark the RMA Number on the outside of the return shipping label or box.
  3. Inspection & Refund: Once received and inspected by our warehouse, refunds will be processed back to the original payment method within 5–7 business days.

Contact Us

For return requests, questions, or support:

  • Email: kbuperauto@gmail.com
  • Hours: Monday - Friday, 9:00 AM - 5:00 PM PST