Refund policy
Returns & Refunds Policy
This Policy is issued by TKMAUTO LLC ("TKMAUTO," "we," or "us") and governs all products purchased through tkmauto.com (each, a "Product").
1. Product Defects and Fulfillment Errors
1.1 If a Product (a) contains a manufacturing defect, (b) is missing components, or (c) does not conform to the year, model, and bed length specified on your order, TKMAUTO will, at its option, furnish replacement components or a replacement Product.
1.2 For any claim under this Section 1, TKMAUTO pays all freight charges, both outbound and return.
1.3 Warranty coverage is governed by the separate terms published at /pages/warranty.
2. Transit Damage — Inspection and 24-Hour Notice
2.1 Truck caps are delivered by LTL freight. Inspect the original packaging and the Product before signing the carrier's Delivery Receipt or Bill of Lading.
2.2 Damage of any kind. Note the damage on the Delivery Receipt and, within twenty-four (24) hours of delivery, email photographs of the original packaging and the damaged area to support@tkmauto.com. Do not install damaged components. TKMAUTO will replace damaged components at no charge.
2.3 Severe damage (crushed packaging, a deformed frame, or broken glass). You may refuse delivery. Mark the Bill of Lading "Refused Due to Damage," photograph the original packaging, and notify TKMAUTO within twenty-four (24) hours. TKMAUTO will ship a replacement Product.
3. Fitment
3.1 Fulfillment error. If the Product shipped does not match the year, model, and bed length on your order, Section 1 applies: TKMAUTO replaces the Product at no charge and pays freight both ways.
3.2 Ordering error. If the year, model, or bed length on your order does not match your vehicle, the return is processed under Section 5 at your expense.
3.3 Please confirm that the bed cap you select matches your vehicle before placing your order.
4. Cancellation
4.1 You may cancel an order at no charge at any time before the carrier picks it up.
4.2 Once the carrier has picked up the order, Section 5 applies.
5. Thirty-Day Returns
5.1 A Product may be returned within thirty (30) calendar days of delivery, provided it is uninstalled, in resalable condition, and returned with all original packaging, hardware, and documentation.
5.2 Restocking fees: (a) unopened, in original packaging — 10%; (b) opened but not installed — 15%; (c) installed, or showing evidence of installation — not returnable; defects are handled under /pages/warranty.
5.3 Return freight is your responsibility. You may arrange the return shipment with a carrier of your choice, or TKMAUTO can obtain a quote from its partner freight carrier. Once both parties confirm the quote, TKMAUTO schedules the pickup and deducts the freight charge from your refund. Original outbound shipping charges are not refunded.
6. Return Procedure
6.1 Email support@tkmauto.com with your order number and the reason for the return.
6.2 Within two (2) business days, TKMAUTO issues a Return Merchandise Authorization ("RMA") number and, where applicable, a freight quote. Returns received without an RMA number are not accepted.
6.3 Pack the Product in its original packaging and mark the RMA number clearly on the exterior.
6.4 Refunds are issued to the original payment method within five to seven (5–7) business days after the Product is received and inspected at our facility in Pomona, California.
7. Final-Sale Items
Only Products expressly marked "Final Sale" or "Clearance" on the product page are excluded from return. Promotional pricing and compare-at pricing do not make a Product final sale.
TKMAUTO LLC · 2717 N Towne Ave, Pomona, CA 91767 · support@tkmauto.com · Monday–Friday, 9:00 AM–5:00 PM Pacific Time